Camino Nuevo Charter Academy (CNCA) is a community of high-performing public schools that utilizes a comprehensive approach to prepare students from preschool through high school for success in college and in life. We integrate academic rigor, community, family, and wellness to empower students to thrive in a culturally connected and changing world. Founded in 2000, Camino Nuevo Charter Academy students represent the neighborhood of MacArthur Park west of downtown Los Angeles, a community that is one of the most under-resourced and densely populated neighborhoods in Los Angeles. Currently, CNCA has eight campuses that serve over 3,000 students from pre-K through 12 th grade.

Description: The Technology Support Specialist I will Installs, configures, troubleshoots, and services networked workstations, video and multimedia, and related equipment and software used in administrative and instructional environments. Participates in installations and configurations, assists with maintenance of server hardware and software for local networks. Provides technical support and help functions that relate to computer hardware and software, data communications, and connectivity.

Responsibilities:
Provides technical assistance to users on computers and software programs including remote access and on the proper use of peripheral equipment use to enhance presentations and viewing.
Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to identification, testing, diagnosis, and replacement of components.
Performs software tests and updates
Replace parts as required
Providing support, including procedural documentation and relevant reports;
Supporting the roll-out of new applications;
Setting up new users’ accounts and profiles and dealing with password issues;
Working on a task until completion (or referral to third parties, if appropriate);
Prioritizing and managing many open cases at one time.
Testing and evaluating new technology
Assist with e-mail account issues/questions
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
Create/Change/Delete all network accounts and passwords
Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.
Installs and configures networked computer users, e.g., computers, printers, cabling, and peripheral communications equipment.
Receives and resolves user ‘support tickets’. Documents work requests and resolutions. Promotes use of online helpdesk.
Provide technology orientation and training to CNCA schools and staff
Re-image computer as needed.
Direct the work of external technical consultants who provide routine on-site tech support to each school site as well as Home Support Office
Other duties as assigned

Qualifications:
AA degree or equivalent
Minimum of 3-5 years experience in the field or related area preferred
Bachelors degree preferred

Desired Qualifications:
Ability to work with minimum supervision
Ability to adapt to changing work priorities
Ability to communicate effectively both written and orally.
Ability to read, interpret, and follow rules, regulations, policies, and procedures.
Ability to satisfy deadlines with a high level of initiative, accuracy and attention to detail.
Ability to effectively communicate with all levels of management, both internally and externally.

Other Requirements:
Some inter-site travel might be required.
Able to stand for part of the time (20%) and lift up to 50 lbs at a time.

Work Basis: Full Time, 12 Month, Non-Exempt
Salary: $14 – $16/hr.

Camino Nuevo Charter Academy intends that all qualified person shall have equal opportunities for employment and promotion.