Program Manager, Network Operations

November 13, 2014

NOTE: This job listing has expired and may no longer be relevant!

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Job Description
Google’s projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it’s your job to keep all the players coordinated on the project’s progress and deadlines.Network Operations Program Managers are responsible for helping to improve scaling and simplify complex workflows in our next stage of development as the builder and operator of the world’s largest private global backbone network. By working with cross-functional teams across Network Operations (NetOps) you will document processes, help to develop workflow improvements, and assist with metrics, reporting, data gathering and communication. You quickly adapt and respond to changes as well as to new internal initiatives, and you thrive in an ever-changing, fast-growing technical environment. You are operational savvy with a ‘get it done’ attitude. You have the ability to make smart, independent decisions and the willingness to manage deliverables across teams/priorities.
Responsibilities

Be responsible for helping to increase velocity, efficiency, quality and automation across the NetOps Organization.

Conduct workflow audits and perform analyses to identify ways to improve operational processes, improve data consistency and optimize tool efficiency.

Create dashboards and monthly reporting metrics for the organization.

Be responsible for possible hands-on project work, training development and knowledge transfers.

Minimum Qualifications

BA/BS degree or equivalent practical experience.

5 years of experience in managing projects that span multiple teams.

Experience creating and maintaining project schedules using project management systems.

Preferred Qualifications

5 years of relevant experience such as managing small and medium size projects.

Demonstrated operations management aptitude and ability to manage projects of limited to moderate complexity and scope.

Highly analytical, with a track record of being a strong problem solver, capable of translating analysis and insights into actionable business plans.

Attention to detail and accuracy in data entry and logical thinking and independent decision making skills.

Excellent written and verbal communication to bridge potential gaps across Operations and Engineering teams and exceptional interpersonal and solution-oriented attitude.

Area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google’s product portfolio possible. We’re proud to be our engineers’ engineers and love voiding warranties by taking things apart so we can rebuild them. We’re always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.

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