Professional Services Support Specialist
October 20, 2014
NOTE: This job listing has expired and may no longer be relevant!
Job Description| Position Overview: Reporting to Manager of Cloud Operations, Professional Services Support Specialist will act as the first point of escalation for any custom code issues reported by Bullhorn customers to our core Support team. This person will collaborate with and escalate to any senior member of the Professional Services Support Team to provide fast and effective resolutions to custom code issues.Key Responsibilities: Collaborate with core support team to prioritize, troubleshoot and resolve issues raised by customers in a timely manner and with full customer satisfaction. Escalate complex issues to Professional Services Support Engineer. Follow Professional Services Support process to determine issue resolution. Key Position Requirements and Skills: Must have strong knowledge of Java. Must have good knowledge of SQL. Must be familiar web service technologies (SOAP, REST) Must have strong oral and written communication skills Must have demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions while making client satisfaction a priority Must have ability to multitask and work in a fast paced environment |
How to Apply
- Posted by: admin
- Company: Bullhorn
- State: Massachusetts
- Location: Boston, Massachusetts, United States
- Job type:
- Salary:
- Job category: Support Service
- Tags: Specialist - support service - Support Specialist
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