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IT Help Desk Analyst- Level 2

November 11, 2014

NOTE: This job listing has expired and may no longer be relevant!

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Job Description
You don’t just want a job. You want an opportunity to be part of something special. A career at Spirit AeroSystems is that and more. This is where employees every day are given the chance to Dream Big and Make It Fly! Spirit is a recognized leader in the global aerostructures market. Our customers are some of the best known aerospace manufacturers in the business. That means our employees work with exciting technologies and materials to design and build some of the world’s most popular aircraft. If you are looking for a company where you can make an impact right away, sharpen your skills, and be part of a dynamic culture, Spirit is the place for you. Teamwork is essential. Diversity is more than just a slogan. Initiative and innovation are valued. Our employees are leaders in community involvement and civic responsibility. Our company has a reputation for strengthening the communities where we live and work. Provides technical assistance and support to end users (via phone, email, chat, or other identified means) of delivery systems hardware, software, and network (voice, video, and data) to resolve end-user computing problems. Work directly with end users of computing resources, quickly building rapport, providing guidance on effective use of delivery systems products and services, and being able to elicit problem details from the Help Desk customers. Utilize their own knowledge and experience and/or a knowledge management database, or other available resources (like the Internet) and follow documented company standards, policies, and procedures to diagnose and resolve end-user computing problems. Need to have the ability to expand their knowledge of appropriate software and hardware products used and supported by Information Technology. Candidate needs to have the ability to quickly ascertain when the customer’s issue needs to be dispatched to another group or level for support. Work with the end-user to determine the appropriate business impact of a given computing issue, and/or correlate numerous issues into identifying potential broader issues. Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications as required. Assist other Help Desk analysts when needed.Education/Experience Requirements:

Bachelor’s degree and typically 2 to 4 years’ related work experience or a Master’s degree with up to 2 years’ related work experience or an equivalent combination of education and experience along with: *

  • Windows Operating System experience required. 7preferred *
  • MS Office Product’s- Email Outlook/Exchange *
  • Customer Service/Support Experience preferred *
  • Need to possess a strong knowledge of personal computer networks, hardware and software. *
  • Need to be able to acquire knowledge of multiple information technologies (hardware, software, operating systems, and network), including the understanding of related terminology, technical problem solving and application of the appropriate diagnostic utilities to aid in troubleshooting a customer’s issue. *
  • Must be able to demonstrate and consistently apply customer service and consultation skills. *
  • Need to confirm with the customer that the fix applied has solved the issue to the customer’s satisfaction. *
  • Need to be thorough in documenting all steps taken in attempting to resolve a given customer issue. *
  • Ability to work off shifts as needed.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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