More information about this position
Overview:
Our health system thrives on teamwork, and we know our employees achieve the greatest results when they are working together for a common goal – to provide care for our patients. If you enjoy working in a collaborative environment then we have a job for you!

Henry Ford Health System is one of the country’s largest health care systems and a national leader in clinical care, research and education. Our system includes the 1,200-member Henry Ford Medical Group, six hospitals, Health Alliance Plan, 32 primary care centers and many other health-related entities throughout Southeast Michigan. Founded in 1915 by auto pioneer Henry Ford, we continue to be committed to improving the health and well-being of a diverse Michigan community. In 2009 alone, Henry Ford Health System provided more than $173 million in uncompensated care. Henry Ford also is a major economic driver in Michigan and employs more than 23,000. Our health system is led by CEO Nancy Schlichting.

To learn more, visit HenryFord.com.

Responsibilities
GENERAL SUMMARY:

Under the general supervision of the Project Manager, Principal Business Analyst, or the Director, develops requirements analysis, use case reviews, fit/gap analyses, functional designs, business process re-engineering, and preliminary design reviews and critical design reviews with customers. You will communicate solutions, issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The Senior Consultant Business Analyst is part of an IT team that is accountable for production support (including on-call duties in a 24×7 environment) as well as new projects.

The ideal candidate will have significant experience using analytical skills to seek out, research and evaluate a variety of options to provide clients with high quality, efficient business processes and solutions that promote efficiency and enterprise-wide standardization. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Subject matter expert (SME) in one or more applications’ capabilities and features for users, owners, and administrators of solutions.
* Plans, designs and recommends business processes to improve and support business activities.
* Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
* Facilitates meetings with clients to gather and document requirements and explore potential solutions.
* Analyzes and documents client’s business requirements and processes and communicates these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization.
* Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications.
* Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
* Assists in analyzing testing results throughout the project.
* Participates in technical reviews and inspections to verify ‘intent of change’ is carried out through the entire project.
* Assists in coordinating business analyst tasks on information technology projects, problem tickets and provide support to other team members.
* Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution.
* Provides on call second-level escalation response for client issues and application problem tickets
* Assists in providing time estimates for project related tasks.
* Keeps abreast of new Tools & Technology and functionalities across the application(s).
* Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions.
* Lead and conduct conference room pilots and demonstrations.
* Demonstrate solutions to client in a workshop setting.
* Occasionally trains end users
* Assignment of work and development of less experienced team members.
* Ensure proper documentation and on-time delivery of all functional artifacts and deliverables.

Qualifications:
EDUCATION AND EXPERIENCE REQUIRED:

* Associates degree/2 years of college required; Bachelor’s degree preferred
* 3 years of applicable work experience required; 5-7 years applicable experience in a Healthcare setting preferred
* Excellent communication (written and oral) and interpersonal skills.
* Proven ability to work independently and as a team member.
* Ability to be flexible and work analytically in a problem-solving environment.
* Good organizational, multi-tasking, and time-management skills.
* Experience in application programming or application support preferred.

Equal Employment Opportunity / Affirmative Action Employer

Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, age, disability, religion, weight/height, marital status, familial status, veteran status or any other characteristic protected by law..