Characteristic Duties and Responsibilities:

1. Primarily provides third-level support to users although not limited from working at other levels of the support model as needed. Tasks may involve installing, configuring, troubleshooting and maintaining user’s hardware, software and network devices.

2. Analyzes, designs, and implements plan for new systems or processes; may train users and less experienced staff.

3. Provides recommendations and assists with development of specific components and procedures for resolution of more complex problems.

4. Provides recommendations and assists with development of new or changes to procedures and policies.

5. Interacts with vendors for resolution of problems or as needed.

6. Consults with users on complex systems requirements, alternatives and implications.

7. Acts as a customer service advocate in resolving service requests and arbitrates between systems and users when conflicts arise.

8. Provides recommendations and assists with development of optimizing standard processes as related to customer service.

9. Maintains a broad knowledge of technology, equipment and/or systems within field of work.

10. Assists with coordination and planning of projects.

11. Performs other duties as assigned.

Minimum Qualifications:

Associate Degree from a regionally accredited institution in Computer Science or related field, a combination of completed college-level coursework (at least 30 hours) and experience may
substitute for the degree; industry specific certification; 3 to 5 years of related experience.

Knowledge, Skills, Abilities and Worker Characteristics:

Knowledge and skills in one or more areas of network telecommunication, system administration, analysis, design and database management in terms of concepts, techniques and operating principles

Depending upon the operational needs of the department, in-depth, advanced-level ofknowledge and skills in the following areas:
· Windows Workstation and Server
· Local Area Network (LAN) and remote access troubleshooting
· Network and LAN fundamentals, including network interface connection and user installation, network topologies, LAN administration, servers and network architecture
· Voice communication equipment
· Microsoft Office Suite software, third party systems accessed software via desktop client or web-based client
· Internet technology
Required Documents:

• A completed CPCC application must be completed on-line.
• During the on-line application process, applicants will be prompted to upload or build a cover letter and resume.
• College transcripts (if required for the position) must be attached on-line in the “additional documents” section of the application process. Applicants that do not have an electronic copy of their transcripts, or find the electronic copy is rejected on-line due to the file size, may fax their transcripts to (704) 330-6066 for attachment to the on-line application.
• All applications must be received in the Human Resources office by 5:00pm on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager.

Conditions of Employment: Salary for this position is $43,510 – $67,441. Pay grade for this position is L. Initial placement for new employees is customarily at entry level through 25% percentile. Contract type is Professional. Ability to work a flexible schedule, which may include off-shift hours, evening and weekend assignments may be required of any position. All positions are subject to budget approval. CPCC offers an excellent benefits package to full-time employees including Health, Dental, Vision, Retirement, Life Insurance, Flexible Spending Accounts, Education Benefits, Disability and more.