Example of Work:
(Illustrative Only) Analyzes and evaluates business processes and recommends improvements; researches and evaluates automation and related operations; identifies and recommends improvements and upgrades to equipment, software and court processing techniques; works with department staff and others to establish and coordinate efforts and activities; creates and provides IT training programs; determines training needs; compiles and creates training materials; conducts and oversees training programs; reviews and provides corrections to a variety of court-related and court-specific software programs; serves as liaison between courts and regional justice system agencies and departments; attends meetings and provides input and information; writes and maintains IT training lesson plans. policies and procedures and associated manuals; performs related duties as required or assigned; regular and reliable attendance is required.

Experience and Education:
Associates degree in Computer Science, Information Systems or closely related field AND two (2) years of IT system support and training experience, or closely related duties; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. ADDITIONAL REQUIREMENTS: This classification requires the applicant to pass criminal background checks; a valid Arizona State Driver’s License may be required; Arizona Committee on Judicial Education and Training (COJET) yearly accreditation is required; may be required to obtain and maintain AOC trainer certifications. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment and Court facilities.

Knowledge and Skills:

Knowledge of: Applicable State of Arizona statutes, rules, administrative orders, policies and procedures, applicable federal rules and requirements; legal terminology and court processes and procedures; computer hardware and software systems planning, technical support, and training functions; Administrative Office of the Courts (AOC) specialized software applications; data base organization, access, and retrieval techniques; data communications principles, practices, and restrictions; basic research techniques, methods, and procedures; basic principles of case flow management, fiscal operations, records management, IT system management, space and equipment management, and information research.

Skills in: Working under pressure in a dynamic work environment with changing demands and priorities; establishing and maintaining cooperative working relationships with court employees, and the public; reviewing and evaluating office operations, IT systems, and hardware and software applications; effectively communicating in verbal and written forms; operating a personal computer utilizing a variety of software applications; coordinating the efforts of court personnel to accomplish program goals and objectives.