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Job Description

We are currently seeking talented I/T Technical Manager for our San Antonio, TX facility.
PURPOSE OF JOB
Manages one or more analytical, business or technical support activities. Authorizes and influences the development and delivery of business solutions that enable optimal business performance. Provides and is accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives. Advises senior management and provides high level consulting. This position is typically responsible for managing a team of employees engaged in one functional activity.
JOB DUTIES
HUMAN RESOURCES: First level people management responsibilities include hiring, termination, performance management and pay management. Provides formal and informal training and coaching to team in expected behaviors and activities. Monitors and tracks progression of unit goals and objectives. Directs quality work efforts, team assignments and problem resolution.
DOMAIN: Operational Management (Day-to-Day): Accountable for the day-to-day operation of technical domain. Engages and involves all necessary USAA teams as appropriate. Regularly identifies, monitors and evaluates key metrics to ensure health and progress within respective domains. Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles. Defines and articulates a clear role and direction for own work unit, consistent with the organization?s mission, strategy and direction. Collaborates with executives and/or senior directors with defining organizational goals and strategic plans.
FINANCIAL MANAGEMENT: Each manager is expected to manage and forecast unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses. 4. CUSTOMER RELATIONSHIP MANAGEMENT: Effectively manages relationships with customer and supporting teams (e.g., Project Delivery, BAS, E&IBS, OPS, TCOE, Change and Release) during execution of unit responsibilities. Communicates appropriately with teams, customers, and peers through all communication channels. Follows up on critical issues in a timely manner.
VENDOR RELATIONSHIP MANAGEMENT: Manages and leverages the relationship with 3rd Party vendors to ensure achievement of domain objectives. May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.
Minimum Requirements
Bachelors degree or 6 years of experience in an analytical or technology support function.
Minimum of 4 years experience in a business, analytical or technology support function, plus 3+ years as a team lead or Manager in a relevant business function or technology environment.
Preferred
Technical experience with Business Intelligence and/or Automation.
Ability to translate technical issues and concerns across diverse teams.
Experienced with maturing agile processes.
Ability to partner and influence business & IT teams on infrastructure roadmap strategies.
***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Share our pride. Join our mission.
As a Fortune 200 financial services organization, USAA is on a mission – to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 26,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #17 in Fortune’s 100 Best Companies to Work For in 2014 and marking our fifth straight year in the list’s Top 50, we are proud to receive consistently outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an EEO/AA Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

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