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Job Description

Salary: $44,150 – $67,336
Title: GM-Conference, Events and Catering Services
Category: Food Service Operations
Department: Dining Services
Date Posted: 11/21/2013
Schedule:
Other
Position Information:
The General Manager (GM) for Catering, Events, and Conference Services ensures that the day-to-day operations function properly and the sales initiatives of Citrus Grove Catering, Summer Conferencing, Special Events, and HUB2Go are in accordance with established operating policies and procedures, as well as properly coordinated to deliver outstanding service to clients and University faculty, staff and students. This position has direct management responsibility for the Senior Sales Manager and Senior Banquet & Catering Operations Manager. The General Manager will also coordinate personnel hiring and training, staffing, marketing, menu development, financial analysis and reporting, customer service, safety and sanitation, and fiscal controls for catering events and conferences. In coordination with the Director of Retail Dining and the Executive Chef, the General Manager will participate in the planning, design, development and evaluation of catering, wedding and special event menus. This position will benchmark and develop policies and procedures for catering sales, room rates, set-ups and delivery.

The Dining Services Department of the University of California, Riverside supports the global campus community by nourishing and delighting our students guests, faculty and staff with outstanding cuisine, cutting-edge menus and delivering exceptional customer service. The selected candidate will work daily with a team of committed professionals focused on above the line accountability and results! We are looking for accomplished professionals interested in continuing our cultivation of the latest trends in collegiate retail and residential services, promoting and shaping sound sustainable business practices, and to help us prepare our department for imminent and planned growth with many new, innovative and remodeled facilities coming on-line over the next few years. Positions come with full medical, dental and vision benefits packages, retirement, wellness benefits and advancement opportunities.

UCR’s Housing, Dining & Residential Services (HDRS) is one of the campus’ largest units, providing housing to about 30% of our students, dining for entire campus in residential and retail facilities, programming and support through a robust residential life program, conferencing and catering services, and child development care to our faculty, staff and students. HDRS employs 450 career employees and over 800 student employees. HDRS departments include Assignments & Accounts, Business & Financial Services, Capital Programs, Catering Services, Child Development, Conference Services, Dining Services, Information Technologies, Marketing, Operations, and Residential Life. HDRS reports to the Division of Student Affairs.
Minimum Requirements:
1. Bachelors Degree, preferably in a related field such as Hotel Management, Business, Hospitality Management or Culinary Arts and 3 years of progressive management experience in a complex food services operation; or an equivalent combination of college education and experience; or a minimum of 12 years management experience in a restaurant, catering, or conference services position in a high volume operation.

2. Demonstrated leadership/management/supervisory experience to effectively administer and manage a diverse and complex restaurant/culinary food service operation, including recruitment, hiring, evaluation, compensation, coaching and counseling, time management, training and safety programs.

3. Superior training and communication skills to effectively and professionally communicate with tact and diplomacy, dealing with both the internal and external campus community, verbally and in writing, and the ability to discuss improvements and solve problems.

4. Demonstrated computer skills and knowledge of on-line processes and software to administer and manage food service computer systems including, but not limited to, production, purchasing, forecasting, menus, labor scheduling, financial reports, room reservations and scheduling programs.

5. Experience in preparing operational budgets, food and beverage financial reporting, and expense analysis to include standard profit and loss metrics such as food costs, gross margins and labor percentages.

6. Demonstrated experience in researching, analyzing, implementing, and training on new food products, programs, menus, equipment and practices in a large scale food operation.

7. Experience in directing, organizing and prioritizing workloads to meet required deadlines and departmental objectives.

8. Management experience in creating, sourcing, and producing diverse, cost effective, and current on-trend menus for catering, retail and/or residential food service operations with an aim towards production and training efficiencies.

9. Proven experience in the ability to work independently and make decisions regarding menu and special event planning, initiating new programs, customer service strategies, staffing grids and financial projections.

10. Ability to market, sell, negotiate and develop complex conference service contracts that include multi-faceted services and programs.

Preferred Qualifications:
1. Food service experience, preferably in a conference, events or catering operations, in a college or university environment.

2. Spanish/English bilingual.

3. Knowledge of federal employment and labor regulations and experience managing in a union environment.

4. Working knowledge of the following systems utilized at UCR: Food Pro Menu and Inventory Management System, Micros POS System, EMS, Kronos Time and Attendance System and/or UCR Financial systems.

5. Familiarity with the UCR campus community, its goals and philosophies, policies and procedures.

Additional Information:
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities’ air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.

At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.

UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.

For information about our generous employee benefits package, visit: Employee Benefits Overview

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