Responsibilities include:

• Responsible for the design, administration, and deployment of a wide array of workstation hardware, Microsoft Windows Operating Systems, Microsoft Office and Adobe Acrobat productivity suites, and other common enterprise applications.
• Perform advanced troubleshooting and provide support to CSC users on a wide range of hardware, Operating Systems, and software- on the phone, via tickets, or in person.
• Work as a team member on enterprise projects, such as company-wide hardware upgrades, application deployments, acquisitions, moves and upgrades.
• Administer and support the CSC Virtual Desktop Infrastructure – this includes managing the VDI infrastructure, deploying virtual desktops, and troubleshooting problems.
• Create technical documentation related to system configurations, process, procedure, and knowledgebase articles.
• Participate in a scheduled on-call rotation which may include afterhours and weekend work.

Required Skills:

• 3+ years of experience in a Desktop Support role within an enterprise organization supporting Windows 7 and 8.1, Microsoft Office, Active Directory, Group Policies and desktop profiles.
• A collaborative team member with excellent customer service skills
• Ability to provide clear/concise communications to customers, all levels of the organization and project teams.
• Experience with Windows Operating System imaging, software packaging/distribution, and Microsoft patch management – Microsoft Deployment Toolkit, and Windows Deployment Services.
• The ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software.
• Experience with document imaging and printing solutions, such as supporting multi-function print/scan/fax devices.
• Experience in technical writing, specifically documenting technical configuration and troubleshooting information.
• The ability to lift and carry computer equipment (up to 50lbs).

Desired Skills:

• Experience with supporting Apple MacBooks
• Experience with SCCM and Dell KBox
• Experience supporting Virtual Desktop Infrastructure (VDI) – VMware and Citrix XenDesktop
• Experience supporting thin-client terminals – thin client terminal

What can we offer you?

• A challenging and rewarding career
• Annual bonus program recognizing individual performance
• Profit Sharing Plan
• Excellent benefits for you and your family! – 401(k) with employer match Medical/Dental/Life insurance–Spouse and dependent life – generous PTO allotment- paid holidays – Tuition Reimbursement – AND MORE!

About Us:

Corporation Service Company is a privately-held company headquartered in Wilmington, DE that serves as a leading provider of legal and financial services for the world’s largest companies, law firms, and financial institutions. We strive to provide superior services and products while creating an environment where our people can stretch their capacity to grow and develop their career. Visit our website at: http://www.cscglobal.com . CSC has been recognized as a Top Workplace in Delaware for the eighth consecutive year in 2014.