Careers with Capita Offshore
Location(s):
Mumbai, MH; Chennai, TN; Cochin, KR
Capita Offshore Services is a wholly controlled subsidiary of Capita. Capita has always led the evolution of business process outsourcing in the UK, focused on service transformation through the creation of innovative solutions to customer’s needs. As the needs of our customers have grown, a natural extension of what we have a passion to achieve is an extension of our services offering to provide an offshore capability.
There are many overseas countries that purport to offer low employment cost facilities. We particularly chose to site our main centre at Andheri, Mumbai in India because:
The site provides easy access for employees.
Mumbai is the ‘commercial capital’ of India, with virtually all major corporations basing their head offices in this city, and therefore easy access to all kinds of support services.
The city has one of the largest and most developed metros in India (busiest airport, excellent hotels and accommodation, high standard of education and living, relatively sturdy civic services, etc.)
One of the largest talent pools in India (500,000 English speaking graduates)
Mumbai is one of the only three locations in India which are global telecom termination points in the country (Chennai and Cochin being the other two).
Companies need a partner who has expertise, technical infrastructure, and a business model to support outsourcing on a broad scale. With potential survival and future growth on the line, Capita Offshore Services clients need a supplier who is well versed in every aspect of Back Office Administration. Capita Offshore Services has the expert staff, Six Sigma Quality standards (accredited BSI ISO 9001 - 2000), as well as an exceptional IT infrastructure and automated processes to commit to operational excellence. We need to move on quickly and drive improvements in productivity, quality and service into our operations on a continuous basis and have a Continuous Improvement Plan that is constantly reviewed.
Over the last 2 years we have seen dramatic results, all measurable, for our customers. With confidence we now believe that by implementing the Capita Offshore Services operations process we can in an operation:
Reduce costs by over 20%
Improve productivity and quality
Increase the service window with multiple shift operations
Reduce turnaround times
There are many overseas countries that purport to offer low employment cost facilities. We particularly chose to site our main centre at Andheri, Mumbai in India because:
Companies need a partner who has expertise, technical infrastructure, and a business model to support outsourcing on a broad scale. With potential survival and future growth on the line, Capita Offshore Services clients need a supplier who is well versed in every aspect of Back Office Administration. Capita Offshore Services has the expert staff, Six Sigma Quality standards (accredited BSI ISO 9001 - 2000), as well as an exceptional IT infrastructure and automated processes to commit to operational excellence. We need to move on quickly and drive improvements in productivity, quality and service into our operations on a continuous basis and have a Continuous Improvement Plan that is constantly reviewed.
Over the last 2 years we have seen dramatic results, all measurable, for our customers. With confidence we now believe that by implementing the Capita Offshore Services operations process we can in an operation: