Tag Archives: Website

Using Web Tools and Services to Expand Your Capacity on the Web

Image representing Twitter as depicted in Crun...
Image via CrunchBase

by Gretchen Glasscock

In many ways, today’s web is all about moving beyond our own websites, getting out of our own skins and connecting with others. At the same time, you are connecting on Facebook and tweeting out your 140 characters on Twitter, you also will be checking Twitter or  geolocation apps like Foursquare, Gowalla, Brightkite, and Loopt to see where your friends are and what they’re up to. You will be frequenting sites like Yelp to check the reviews that folks in your ‘hood are giving to local restaurant and services.  It will be a connected world and, to stay in the loop, you have to do your part.  You have to be churning out tweets like the rest of us.

By now, those who work on the web, or are dependent on the Web for their business, understand twittering is no idle pastime. For some of us, it is an essential business activity. And probably for most of us, it should be.

All of us who are web savvy know we should be twittering and building our social media profile, 24/7. We should be working our  Facebook connections, polishing our LinkedIn profile, or writing our blog and building our following on a continuous basis. Unfortunately, we can’t.  There are only 24 hours in a day and we can’t be working all of them.  Even if we could, we couldn’t use all those hours to enhance our social media standing.  Here’s the bare minimum of social media we should be constantly expanding and enhancing:

  • Twitter – for real-time news, trend spotting, shout outs, communication, and learning via TweetDeck and search.twitter.com
  • Facebook – for keeping up with old friends, meeting many new ones, knowing what’s going on and trending and learning more about your favorite brands ( who knew Coca Cola was so creative & how about that Starbucks?)
  • LinkedIn – the number one resource for executives on a talent hunt, so a good place to network. Bait for the big fish. Your LinkedIn Profile should be as fresh and up to date as fresh squeezed orange juice. And packed with Vitamin C.
  • WordPress – to deploy attractive websites loaded with plug ins and widgets to enable them to do heavy lifting on their own, with occasional but diligent monitoring and supervision

So , what to do?

Given the enormous commitment of time and energy it takes to maintain an interesting and robust website or blog , I’ll take all the sophisticated, tech-savvy help I can get. I’m a big believer in automating as many tasks as possible on a website. That’s what plugins and widgets are for: to free you up for the big thoughts, the hot trends, the strategic processes.  And for me, that’s where Twitterfeed comes in.

When you start with Twitter I think you have to learn the pace , the quick tempo, trending topics and how to retweet, ie. pass on someone else’s interesting tweet, perhaps adding your own thought to it. Long ago, I used to wonder what was up with Twitter. But, once I got into Twitter, I found it addictive for several reasons. #1: Thought leaders in the Internet space were constantly telling me what they were thinking and what was the newest and the coolest. And #2.  I didn’t need a ton of bricks to fall on my head to see what an incredibly powerful marketing tool Twitter could be.

Once I got started, I realized the need for constantly updated information.  I also realized one could automate this process, using my blog to feed my twitter account. You just go to Twitterfeed, set up an account, then paste your blog’s feed URL into the text box provided to set up a new feed.  You can also set up feeds for thought leaders in your field.

I keep a keen eye out for those “widgets” or “gadgets” as Google calls them, those tiny pieces of automated code that you can install on your page to work tirelessly behind the scenes. If you create and install a Twitter widget on your home page, you will constantly have a stream of fresh and updated content to draw users to your site.

But even if you tweet ceaselessly, which you can now do by following the steps above, it is still important to find time to post to your own website or blog and to develop the right mix between blogging and tweeting.

I don’t know about you, but I couldn’t put out a blog ( or in my case, several blogs), manage several websites, keep up with the social media and work with clients if I didn’t have lots of help from fast, efficient online tools and services which speed up the process and make it more effective.  One of my favorite services is Zemanta which is co-pilot of my blog, offering relevant links, suggesting keywords, providing related articles, in case I want to poke around the blogosphere a bit, and, usually, providing a pretty good graphic I can append to give a little pop to the story.

Adam Singer of  TheFutureBuzz.com reminds us “ you’re essentially contributing to someone else’s network on Twitter” rather than building your own website or blog following.  And , on your blog, “Old articles are valuable and still read years later, given infinite life by the engines.  Old Tweets live in archive purgatory where a majority will never be seen again.”

So do both:  Twitter, Facebook, social media and your own Blog, which you are building for yourself and for the future.  Just find the right balance.  And all the tools you can find to help you along the way.

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Help! My Web Developer Fell Off The Face of the Earth!

My Web Developer Fell Off The Face of the Earth!.

Has this happened to you?  It happens all the time.  Web developers move on to new opportunities and desert their old clients quite frequently.

There are a number of ways to deal with this, but forethought is probably the best.

Understand that you will want to update your website.

Often when people build their first website they think of it as a one-shot job.  They don’t look ahead enough to realize that one day they are going to want to change information on the site.

You will want to change the information, and sooner than you think.  You’ll want to add new information.  You’ll want to remove obsolete information.  And, you will think of new features that you want to add after the site has been up for a little while.

So, what do you do?  There are a few options.

Get Back in Touch with the Web Designer

This often works, however it probably won’t work forever.  Web developers and designers do tend to drop off the face of the earth for a number of reasons.  They might have moved on to new opportunities.  They might only be interested in generating new, large jobs and not interested in little maintenance jobs.  They could simply be too busy to respond.

There are other problems with this approach.   You’re going to pay top dollar for these changes.  Web Developers make their money on new business and maintenance contracts.  They don’t depend on, nor want, little jobs where they just update a paragraph here or there.  To discourage this, they charge their highest prices for these types of changes.

In addition to paying top dollar, you’re also probably going to wait a while for these changes to happen.  You will be on the back burner.  You might want the change made right away, but your web designer is probably busy with projects which came in prior to your request.  He or she has an obligation to those clients as well, and must prioritize his or her work according to the greater commitment.

Maintenance Contracts

Web Developers and Designers usually offer some sort of maintenance package in which they charge a monthly fee which insures that they will perform updates when needed.  The fee usually isn’t very high, but it is often extra money that the client doesn’t want to spend.

Think about what you will want.  If you want changes made in a timely manner and you want to rest assured that your web designer is available, a maintenance contract is the way to go.   It’s very possible that the monthly fee will work out to be about what you would have paid for piece-meal updates.

Learn to Update it Yourself

If you’re used to software this might be a way to go.  There are a number of web packages out there that can enable you to update the pages.

There is a learning curve and if you don’t have time to do this, this will be a royal pain in the neck.  You will have to learn to update the page and upload it to you server.

If you aren’t comfortable around software then this is not an option for you.

Have a Content Management System Built into Your Website.

This actually makes the most sense.  Content management systems empower you to make necessary updates easily.   WordPress  as  a Content Management System –  a state-of-the-art publishing platform which is  feature rich, continuously updated, with thousands of man hours in development time and a focus on aesthetics, web standards, and usability.  Think about using this and you will be able to update it yourself.  SeeHow To Build An Attractive, User-Friendly Website Any Non-Techie Can Update And Maintain
Now I Know what I SHOULD have done, but what do I do now?

If your web developer fell off the face the earth you need to find a new one. GGWebGroup. We will help you get past this little pothole in the road. We will also convert your website to use a content management system, if you like. Just call us at (210) 369-8203 or email gretchen@ggwebgroup.com

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What Should My Website contain?

AWJ2 Website Information Articles-What should My Website contain?.

If you’re thinking of launching your first website….. or updating the one you have… one of the first questions you’ll have to confront is what should my website contain?

Think about your message

Websites are communication tools.   One of the primary services they perform is to introduce you to the world.   Think about what you want to say in that introducton.   Also, think about how you want to say it (text, images, animaton – there are many ways to get your point across).

Consider what your Clients or Customers need

Websites are also information tools for your existing client base.  Think about what information or services you can provide to your clients through your website which will make them return again and again.

Your clients’ and customers’ needs could be as simple as a good contact page, and FAQ page or directions to your place of business.   Then again, you might find that an on-line store, reservaton system or onlne document archive is necessary to satisfy your client/ customer base.

Make a Wishlist

Now that you’ve decided what you want on your site make a list of all the components you wish to see.    Prioritize that list.   This list is the beginniing of your website.

Determine your Budget

Now comes the hard part.  You need to figure out how much you can spend or want to spend.   A small website (4 or 5 pages) will cost at least  $800 if you use a web design company and the cost is usually much higher ($1800 to and up).   The longer your wish list, the more you will have to pay.   That’s just the way is.   If you don’t have a lot of money to spend on a website, you will have to toss out some of the things on your wishlist.

If you really want flash, user interactivity or content management you should expect to pay more.  Just keep that in mind.

Want some help?

If you want to visit by phone or email, just to get some feedback on what you might consider or general guidelines or what is the difference between Joomla and jello… call us at (210) 369-820, or email us at gretchen@ggwebgroup.com .  We’ll be glad to give you some battle scarred advice from many years of experience.


How To Build An Attractive, User-Friendly Website Any Non-Techie Can Update And Maintain

We are well past the days when WordPress was only for blogs.  Now WordPress is considered a full featured content management system (CMS).  And the beauty of it is, once set up, absolutely anyone with 15 or 20 minutes of training can go in and update and maintain the content.  It’s a simple matter of opening the site in the right place and inserting or updating whatever you want.  I have trained students and admin assistants who were able to master this in no time.  Of course, someone web savvy has to be available for the occassional question.

What I’ve found to be the trickiest part of creating websites for others is determining how much the site owner really wants to update their own system.  Some like to do it all, or have an intern or assistant who is happy to do it.  Other professionals don’t want to touch it with the proverbial 10 feet pole.  I’m not sure why that is.  I don’t know if they are tech phobic or are afraid of it or think their professional station puts them above that kind of work.  Although why some professionals are willing to pay webmasters to do clerical work is something I don’t quite understand particularly when I explain their assistant can probably do it, or they can pay someone $10 an hour to do it. But, be that as it may,  it’s the job of the service provider to keep the client happy, so if someone doesn’t want to update their own system, that’s fine.  But the fact is, anyone with 15 or 20 minutes training can update and maintain a WordPress website.

WordPress  as  a Content Management System –  a state-of-the-art publishing platform which is  feature rich, continuously updated, with thousands of man hours in development time and a focus on aesthetics, web standards, and usability.

Features which extend the already deep functionality, include the following:

•    Plug ins which automate hundreds of the most useful tasks from SEO (search engine optimization, so your website can and will be found) to placing advertisements, should you want them, on every post. New plug ins are offered almost daily

•    Widgets, individual pieces of code which provide a single interaction to frequently used functions such as clocks, calendars, news aggregators. Widgets have the capability of automatically updating content areas of your website. For an example, a widget might be used to automatically update the navigation sidebar as new pages are added.

•    Themes control the look and feel of the website in this system.  The site owner has access to a choice of hundreds of themes, which are constantly updated and to which additional themes are added continuously.  A theme may be changed with a single click.

•    Support – Because of the popularity and widespread use of this platform, it is supported by extensive developer communities, experts, technicians and web hosts, so there is ample support for whatever your needs are or might become in the future. This eliminates the potential for a site owner to be marooned with obscure or little used software and platform and consequently face the difficult task of finding support to fix technical issues or adjust to changing needs.

Training, Continuous Updating and Maintenance

As web developer or webmaster, or if you hire someone to do this work, you may want to add the following services…. the first is a necessity but, as mentioned, usually only takes about 20 minutes.
•    Provide whatever training is needed to adjust to the new system.
•    Provide a monthly review and audit that both identifies trouble spots and recommends improvements and also assures continuous smooth operation of the site owner’s system
•    Upgrade the website’s software and plugins monthly, as needed or required

Trust me, this is easy. If you have any trouble or issues, give me a shout at gretchen@ggwebgroup.com. And…..good luck!

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Evolution Of A Website – Birth Of A Business

Some time back, I wrote about Business On The Net: The Morphing Imperative and that set me to thinking about my own morphing on the Net . There is a saying “you make the path by walking on it.” Perhaps on the Net, you make the path by morphing on it. And I have certainly done that. For those of you who are interested, this is my story, so far, on the Net:

The Gold Rush To The Net

It was in December of 1994, that Netscape introduced the browser and the Net opened up the rush beyond the engineers, scientists and government workers who were on the Net before. Now the pioneers who saw the possibilities came, the entrepreneurs and techies and just plain people in remote places who longed for communication with the rest of the world.

At the same time,  in December of 1994, my inspiration for a website was a study I was asked to do for the University of Texas at San Antonio business department.  They had a lot of very rough, raw material ( like clippings or tear outs from newspapers) which suggested men make more money than women, even when women own their own business. The term “glass ceiling” had only recently become part of America’s vocabulary, when The Wall Street Journal’s “Corporate Woman” column identified “a puzzling new phenomenon. There seemed to be an invisible—but impenetrable—barrier between women and the executive suite, preventing them from reaching the highest levels of the business world regardless of their accomplishments and merits.”The Federal government’s Report on the Glass Ceiling Initiative in 1991 was still somewhat virgin territory for the public at large.  It certainly came as somewhat of a shock to me. I thought, Wow, this is pretty interesting stuff, I bet more people would like to know about it.

I spent 1995 learning more about the Glass Ceiling and the Net, as the two converged in my mind as an interesting topic and a new technology platform to present it. I had to learn HTML coding, as in those early days there was no “What you see is what you get ” software, much less content  management systems. It was challenging for many reasons and on many levels ( see Match Your Entrepreneur Story about one of the early Internet conferences in 1995 where I was one of 5 women and about 5,000 men).  When AdvancingWomen.com finally launched, we got about a million and a half page views in a month, melting down our server 3 times. ( But that’s another story).  Remember, back then, the Net was relatively small with little competition.  There were no large corporations.  No Hearst, no iVillage, although I later worked with both of them.

So, I got in on the ground floor with my niche, the first women’s website to focus on leveling the playing field for women, although we’ve continued to evolve and, as we’ve increased our offerings on business and technology we’ve also increased our male audience. Our concept morphed as well.  In the vein of “it’s better to light a candle than curse the darkness”, we decided, years ago, it was more effective to give both women and men the tools and strategies to succeed with pocket book and voting booth issues, the pivotal levers, than to keep noting the gap between genders. Consequently, as well as connecting with professional women and business owners, we are one of the leading websites among business men in China and Saudi Arabia, and business and technology experts in the U.S. and globally .We have built a diverse community of both women and businessmen on the web.  And we have moved on to produce other websites and  other business models.  But, back to the beginning:

First Revenue – From Advertising

The first revenue I remember having came from Doubleclick, which invented the targeted ad system. DoubleClick was founded in 1996.  My site, AdvancingWomen.com was selected for the initial women’s demographic and I went to their opening launch party in New York. It was a heady, champagne toasting  moment. I learned a lot about targeting my demographics and managing my website from DoubleClick until we went our separate ways. For one thing, despite the hype and the potential which always seemed just out of reach,  I never really made that much revenue from DoubleClick.  So , trading glamour and glory for actual revenue, I struck out on my own. In the beginning, without large competitive corporate websites, I would typically make $5,000 per month from each large corporation which wanted to advertise site wide with AdvancingWomen.com. This was when web sites were rising like hot air balloons.

About that time I was courted by a New York Stock Exchange company, led by a  rather ideosyncratic mogul, who wanted to create a web portal by pulling together about a dozen sites in different niches. He boasted he could beat Yahoo, the giant du jour, because they were doing everything wrong.  AdvancingWomen.com was selected as the women’s niche and it looked like we were headed for a very big pay day, while getting all the money we would ever need to operate and maintaining a lot of control on top of it.  For a moment or two it appeared Utopia was on the horizon.

Or, as the Cole Porter song goes, was it merely Asbury Park? Despite the mogul’s billions that vision evaporated in the dot com crash, as did the money I was making from syndicating AdvancingWomen’s content. Remember IsyndicateOne month I was at a huge, plush and glamorous ISyndiate bash in Hollywood, mingling with tech celebs, sipping champagne and sorting through the lavish giveaways.  A month or so later they were toast. ( There’s a lesson in there someplace about applying the bootstrapping wisdom of using ingenuity and elbow grease instead of cash. Fortunately, I have always been into using elbow grease instead of cash so I survived, with the sure knowledge that we were still in the very beginning of the infancy of the Internet.  DoubleClick also survived the dot com crash, perhaps because of its market leading technology and constant adaptation to ever changing market conditions. It was formally acquired by Google in March 2008. )

The next big uptick came from the advent of Google adsense.

I can’t begin to tell you how many things I’ve tested.  I’ve tested travel, which I thought might be convenient for business customers: zero.  I’ve tested business ebooks: nothing ( although this could be the time for that tide to turn with the Kindle and ebooks apps on mobile devices).  I’ve tested many, many products, all of which came to nada, nothing. Even in  the two core revenue producers on the AdvancingWomen.com site, advertising and employment recruiting, I’ve been through a dozen morphing and transfiguration experiments, starting with Doubleclick Ads, from the day they were born, to some new European ad company that sweet talked me into believing they were going to take the Net by storm, but all they did was produce truly anemic revenues and give me one more learning experience.  All this was before I morphed my way into a successful combination of Google ads and ads sold from my site. I also made a decision to increasingly lessen dependence on ad revenue because of its extreme volatility. As hard as it may be to believe, I’ve had 2000% swings in ad revenue.  And that was not ok with me, even on the high side.  I’m a risk taker not a kamikaze pilot.  I needed to put a little dramamine into my site to calm the effects of the choppy waters in advertising.

One product which helped me do that was  a Job Board or the employment recruiting facet of our site at Careers.AdvancingWomen.com. From day one, recognizing job boards were an “evergreen” in the business, not subject to the cardiac arrest of a fad, I determined to have a job board.  I was a part of every one of what seemed like a half dozen permutations of what eventually became CareerBuilder.com. That was ok for pocket change. What I began to realize was that big job boards who wanted you as an affiliate wanted the demographic you had captured but in no way wanted to promote your site. Why should they, as they would be creating their own competition?  Basically they were getting the benefit of your traffic and assuring that you didn’t compete with them or join another competing job board like Monster.com. It worked pretty well  for them, but not necessarily so well for you. Ultimately, I was able to start Careers.AdvancingWomen.com , our own job board which guaranteed a.) I would be building my own brand and therefore an asset I could invest in and  b.) I would not be giving up 50% of the revenue up front.

It just took a lot of testing to arrive at a successful combination of revenue streams to support the business.

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Time To Ramp Up and Scale Up: Next Step – GGwebGroup

Less than a year after I started I began helping other sites set up and ramp up on the Net.

Today I operate AdvancingWomen.com, Careers.AdvancingWomen.com, AW Career & Biz Blog, Advancing Women in Leadership Journal,
NewEnergyResearch.net, the first of several planned “green business” websites, and a number of diverse websites for clients.

I have recently formalized what I have been doing for some time now: consulting about, creating and overseeing websites for clients, particularly from a web business perspective.

Tina Forsyth crystalized this concept in her book, Becoming an Online Business Manager.

Tina describes a situation in which business owners “already have teams of virtual assistants, webmasters, designers and other contractors, but what they really need is someone to manage all of this; to play a bigger role in their business so that they can grow to the next level.”
Now, as online businesses have grown and increased in complexity, with more sophisticated online tools available, Tina says she is “seeing more business owners who are ready to hire at the management level.”

When I started reading Tina’s writing, it was with a mild shock of recognition I realized I had been doing what she described for a number of clients for some time. Since I had operated a major website since 1996, I had ample experience on the web, so a number of businesses and organizations I had come into the same orbit with had asked for me to help them set up shop online.  What happened, in every case, was that I was not just setting up or overseeing the set up of a website and collaborative and marketing tools, but helping them think through the business processes they would need to succeed and grow their businesses. It was a collaboration where I implemented their vision, more like a doctor collaborating with a patient, to diagnose the state of his or her health, determine the level he or she really aspired to reach, then prescribing a regimen for increased fitness to ultimately reach that goal.  The actual construction of the website was more like being the pharmacist dispensing the medicine. But, in every case, we’ve worked together to reach the right diagnosis, and we’ve constructed websites which support clients in reaching their goals.  Often I not only implement them, I continue to oversee them, so clients can focus on building their business or organization. As we’ve formalized this process we’ve given it it’s own website GGwebGroup and also formalized a team with differing specialties so we can help businesses not only focus, but ramp up fast to seize opportunities.

This is where we are today but the Net continues to morph and I’m sure we will too so………to be continued.  Sometime in the future.

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Simple Tools To Make Your Web Site Or Blog More Social & Interactive

Meebo
Image via Wikipedia

All of us online are not only in Web 2.0 but in the increasingly powerful social networking era.  Static information still has a place but the tsunami of web use is in the social networking space.  So not only should you incorporate the sharing tools in your new work on the web, but you have the opportunity to go back and add a snippet of code to your static product pages which will make it become alive and interactive and more appealing to your users.

Duct Tape Marketing tells us how in Enhancing Social Funtions on Web Sites. So here’s the game plan:

“The web has become a terribly social place and that raises the expectation of most web site visitors. The ability to add content, comment, rate, review, interact and share information found when surfing the web has become standard fare.

By adding a few simple scripts and widgets you can easily add tremendous social functionality to any web page or blog. Giving your visitors, prospects and customers ways to share and amplify their voice is a great way to enhance their experience of your business online.


JS Kits – This is one of the dead simple easiest ways to add rating, navigation, polling, chat, reviewing and commenting to any web page. You simply copy a line of code and you are in business. Getting customer reviews and reader comments on web page, usually a blog function is great for static product pages.

Social Ad Units – Popular Media recently introduced something they call Influencer Ads. These banner ad type units allow you to place ads that contain an entire social media follow-up system. When someone clicks on an ad for your webinar, they can automatically post it to Facebook or send it to a friend with personalized follow-up. This is a great tool for contests and registration incentive campaigns. (You can see this in action here)

Meebo Me – This simple IM widget can be embedded on your site to allow visitors to initiate an IM chat instantly when they visit your site. This can be a great way to add customer feedback, help and interaction functionality.

Add to Any – These widget allows visitors to easily subscribe to RSS content, share, bookmark or email content using many of the commonly used services.”

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12 Free Ebooks and Whitepapers To Help Build Your Website “Out Of The Box”

Desk
Image by Guillermo Esteves via Flickr

The folks over at Mashable have developed an excellent list of free resources to help us all build websites.  Mashable is a bit more tech oriented though and many of the books have to do with accessible Flash design.  A lot of business people, bloggers and writers just want a good, solid website without all the bells and whistles, or if they do want them, they want a programmer to put them in so they can sleep easy at night.  So, I’ve taken the list from Mashable at 20 Free Ebooks and Whitepapers for Better Web Design and a pared it down to a manageable 12 for those of us who are not uber techies.

Aside from the basic web design books, if you’re just starting out, my favorites are the first two, because many of us need some coaching on how to sell a service and because insourcing vs. outsourcing is a fundamental decision that will affect how well your business operates.  So here goes, with the leaner, more basic list:

Creating a Web Site for Your Service Business from Entrepreneur Media
Selling products online might be easy, but selling services is a completely different ballgame. This whitepaper covers what you need to know to create the best website you can for your service business.

Managing Web Development: Insourcing vs. Outsourcing from Key Professional Media
If you’re trying to decide whether to hire an in-house web designer or outsource to a design agency (whether in this country or abroad), this whitepaper is a must-read.

Free Web Design Ebook
This ebook was written to help new internet marketers get through the basics of web design in relation to internet marketing purposes.

A Hitchhiker’s Guide to the Obvious: Web Usability 101 from Squiz.co.uk
This online whitepaper covers everything you need to know about making usable websites from the ground up.

The Top 10 Web Site Design Do’s from ProfitJump.com
The tips covered in this ebook run the gamut from learning HTML coding skills to realizing that a website is never really “finished”.

Integrate Design to Create Brand Harmony from MarketingProfs
Incorporating your brand into your website design is very important, and this whitepaper explains the how and why of doing that.

10 Tips for Designing an Ecommerce Web Site from nightcats.com
This ebook has ten tips for creating a great ecommerce site and covers everything from designing for your target market to identifying your objectives.

    KnockKnock


KnockKnock from Seth Godin
This ebook from Seth Godin has all sorts of information about using online marketing tools to make your website work better.

Creating a Web Site for Your Service Business from Entrepreneur Media
Selling products online might be easy, but selling services is a completely different ballgame. This whitepaper covers what you need to know to create the best website you can for your service business.

5 Common E-Commerce Site Mistakes from Microsoft
If you run an ecommerce site but are unhappy with the results you’re getting, this ebook may shed some light on the subject and point our common mistakes you may be making.

Web Design Best Practice Guide from e-consultancy
This ebook is a regularly updated point of reference for best practice approaches for all the areas that anyone involved in web design needs to do an effective job.

“Mosaic Layouts”: How and Why to Avoid Creating Puzzle-Looking Websites from Software Talks
This whitepaper covers why properly using images and graphics in your website is so important.

10 Tips for Creating Your Web Site from Global Knowledge
This whitepaper offers 10 tips you can use to make sure your web site is effective from day one.

For the really techy stuff, particularly about how to do Flash design, go to 20 Free Ebooks and Whitepapers for Better Web Design.

Let us know how reading these books works for you.  What you’ve learned, new advice for the rest of us.  We’d like to hear from you.

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Let Them Bid – With Good Traffic, One Of Best Business Models Online

Domain Auctions

Image by vaXzine via Flickr

I mentioned in a previous post that one  of the holy grails of the Net is to manage to get user generated content.   In other words, you, the owner, are not having to produce the content or pay someone else or a team of people to produce the content.  Your users do it for you.  Squidoo was the model for that. The other  holy grail is having a transaction site where something….. goods or money, possibly information… is exchanged between users and you just provide the platform, stand in the middle, and collect on every transaction.  Ebay is a transaction site.  So is Paypal.  They are a great thing to have if you can figure out how to build on and get people to come.

If you already have a website, or a blog, then you might consider selling items from that same niche. Let’s say you have a website about antique dolls, you might also start an auction for trading antique dolls on your site.  Look for a niche that’s not overly crowded. eBay no longer allows its sellers to sell digital goods on their site. So,  a new site has sprung up as a marketplace to sell your digital goods:  DigitalBidz. Digital Point Forums, a very robust forum, has a lot of traffic on a portion of their site devoted to buying and selling websites. If you have a website that deals with technology, digital goods or the web, that niche might be a good fit for a website auction.

Here are some niche or specialty auction sites which appeal to a very select audience of collectors and enthusiasts.  Some of them probably have room for competition, so take a close look:

WineBid – for wines

Penbid.com – for antique pens, pencils and books about them

LabX – for lab equipment, medical equipment, analytical instruments

Just Beads! – for beads, jewelry, stones, beaded bags

Pottery Auction – for pottery

Sedo – for domain names

IronPlanet – for heavy machinery, asphalt, trucks

Playle – for vintage postcards

Bid4Assets – for high ticket items such as real estate, cars, jewelries

If you decide you’d like to implement your own auction site, you don’t have to pay $1,000 for the software. Go to The CGI Resource for scripts.  If you aren’t sure how to install it, get a virtual assistant to do it for you; it will still be a fraction of the cost of paying for the packaged software.

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Downside Of Giant Partners: Getting Crushed By The Giant Foot

Advice On Partnering With The Big and Powerful: Don’t.

As I’ve mentioned before, my father, a very successful entrepreneur, had a number of pithy sayings which were like mantras.  One of them was “No Partners“.  This was said in somewhat the same hushed, conspiratorial tones as “No Witnesses“.  Although I’ve made a few exceptions to that general rule, I’ve usually regretted them.

Take job board partnerships, for example. ( And, as the old joke goes, you take them.)  That would be my first “Don’t”. In the beginning I  tested many items on AdvancingWomen.com seeking to  developing a robust and reliable revenue stream to support the site.  My first test was partnering with a giant Job Board to develop the employment recruiting facet of our site. AdvancingWomen.com was a part of every one of what seemed like a half dozen permutations of what eventually became CareerBuilder.com. That was ok for pocket change. What I began to realize was that big job boards wanted you as an affiliate because they wanted the demographic you had captured but, in no way, wanted to promote your site, and why should they, as they would be creating their own competitionBasically, they were getting the benefit of your traffic and assuring that you didn’t compete with them or join another competing job board like Monster.com. It worked pretty well  for them, but not necessarily so well for you. Ultimately, I was able to start Careers.AdvancingWomen.com , our own job board which guaranteed a.) I would be building my own brand and therefore an asset I could invest in and  b.) I would not be giving up 50% of the revenue up front.

As further explored in Advice On Partnering With The Big and Powerful: Don’t:  “The topic of partnerships comes up relatively frequently in startup circles.  The common question entrepreneurs have about partnerships with Some Big Powerful Company (SBPC) can be reduced down to something like this: 

Q: “My startup has the opportunity to explore a partnership with a Big, Powerful company.  What should I do?”

(Short) Answer: Don’t.

Of course, there are exceptions, but on average, not knowing anything about you, your startup, the big company you are dealing with or the terms of the deal, I think this is good advice almost all of the the time.

Let’s dig a bit deeper into some of the analyis that I’d put into making the decision.  One warning/disclaimer:  I’m not a lawyer and don’t play one on TV.  This is not legal advice.  If you’re signing a deal, make sure to get competent counsel.

Thoughts On Partnerships With Some Big Powerful Company

1.  Beware The Distraction: Big companies have something you don’t.  Time.  They can commit one or more people to the ongoing task of “exploring partnership opportunities”.  You probably can’t.  You have a day job (and probably a night job too).  As such, the mere act of continued conversations with a big company to expore a partnership can be a major distraction for a startup.  Even if it leads to something (which it usually doesn’t), it takes a bunch of time and energy.  Beware this distraction risk.  You were warned.

2.  PR Glow Lasts A Day, Lock-In Lasts Longer: One of the reasons big partnerships are so tempting for a startup is you envision the positive press.  It adds legitimacy.  It makes your startup feel more “real”.  You can almost feel the warmth and glow that comes along with signing a partnership with a big, powerful company.  But, this glow is short-lived.  On the other hand, even after the PR glow fades, the terms of your deal don’t.  There are a number of tricky deal terms that could be prolematic later.

3.  The True Cost of “Right of First Refusal”: Let’s say Some Big, Powerful Company (SBPC) is interested in partnering with you.  One of the likely reasons is that you’re doing something innovative, and they “believe in innovation”.  Heck, they believe in it so much, the’re considering investing in you or buying you.  But, it’s a bit early for that.  So, as part of the partnership discussion, they ask for a seemingly innocuous deal term like “right of first refusal” on a sale.  Here’s how it works.  A few years down the road, you find some other company (SOC) that wants to buy you for $50 million.  Per the terms of your deal with SBPC, before you can sell to SOC, SBPC would have the right to look at the deal, and the option to buy you for $50 million.  Now, at first glance, this doesn’t seem like that bad of a thing.  What’s the downside?  Wouldn’t you want to bring SBPC into the negotiations and hopefully drive the price even higher?  Since they’re not getting a discount, and are willing to pay up, what’s the problem?  The problem is that when you have a “right of first refusal” with SBPC, folks like SOC are less willing to enter into discussions.  From a game theoretic perspective, SOC knows that regardless of what they do, SBPC is going to have the opportunity to evaluate the deal and take it away (exercise their right of first refusal).  So, SOC thinks “I can’t win this game…someone else has the advantage.  The deck is stacked against me.  I’m not going to play.”  This is a very specific example, and it’s a nuanced issue, but hopefully you get the idea.  When you provide special rights to someone, you’re reducing the incentive of someone else to get into the game.

4.  What Do They Have To Lose?  What About You? As you overcome your initial excitement about all the opportunities that a partnership with SBPC would bring, it’s extremeley important to try and think through the downside scenario.  What’s even more important is ensuring you have some way “out” in the event that things don’t work out the way everyone had hoped.  For example, let’s say you sign a distribution partnership with SBPC.  They volunteer to use their powerful sales resources to help sell what you have into their market.  It could be game-changing!  All they ask in return is that you exclusively work with them.  So, in this kind of situation, the question to ask yourself is:  “What if they don’t sell?”  Could be intentional, could be uninentional, but the result is the same.  Dollars are not coming in your door.  And, unless you planned for this contingency, you’re sort of “stuck” into an exclusive arrangement where you can’t change your strategy to something that will deliver sales.  One simple answer might be to trigger any lock-in provisions to actual sales results.  So, if things are panning out, great.  You hold up your end of the deal.  If not, your hands are untied and you can do what you need to do.

5.  How Are Incentives Likely To Change? Lets say for a second that the partnership works out and delivers real value beyond your wildest dreams (that’s highly unlikely, but it’s fun to dream sometimes).  What then?  How do the incentives of the parties (particularly them) change?  If things are going swimmingly well, is SBPC going to be happy?  Or, are they going to thinK:  “Hey, we’re delivering all this value through the partnership, and we’ve got this big R&D team over here, wouldn’t it be in the best interests of our customers if we provide a scalable, integrated, enterprise solution?”  This is a long-winded of saying that after you’ve demonstrated that there’s a market for your startup’s offering, and they’ve demonstrated that they can sell it into their customer-base, they may decide that they’d be much better at serviing this market than you are.  So, even when things work out well (which once again, is rare), it creates its own set of challenges.

6.  Have they succeeded with partnerships before? Not all partnerships are created equal (or is that equally, I can never remember), and there are many different types of partnerships.  Technology partnerships.  Distribution partnerships.  Reseller partnerships.  All sorts of stuff.  When exploring a partnership with Some Big Powerful Company, one of the key things to figure out is if they’ve succeeded with prior partnerships they’ve done.  If they haven’t done these kinds of things before, and you’re one of the first, you’re in for some pain.  In theory, big companies see the value in injecting some innovation into their market through partnerships with startups.  In practice, they usually don’t.  It’s just hard to get them to move.  If SBPC has done partnerships before, how did they go?  Was there any value delivered to either side other than the press release and announcement?

That’s all I have for now.  It’s a complicated topic and one that (thankfully) I don’t have to deal a lot with right now in my current startup.  For those of you that made it this far, you might be tempted to write me an email describing your specific situation to get my thoughts.  Resist the temptation.  Although I’m a startup junkie, looking at individual startups and individual cases just doesn’t “scale”.  Leave a comment and tap the OnStartups community.  They’re much smarter folks anyways.

Also, if you’ve had experiences with partnerships with big, powerful companies (negative or positive), please share them.  I’m an entrepreneur, just like you, so I have a limited set of data points.  Share your wisdom, particularly if it was painful to acquire.”

Share your experience, so we can all learn from them. We welcome your

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Website Or Blog Building Blocks: The Only Constant Is Change

It’s easier now than it ever has been to get on the web and start a website or blog and make a profit at it. This didn’t happen overnight, however.

I started the process of getting on the Net in 1995 and finally launched AdvancingWomen in March of 1996.  Much has changed since then. Core concepts have not, but they’ve evolved.  I think my journey through the Net and now the blogosphere can offer useful lessons to those about to embark on this journey.

Someone once said “Change is inevitable. Change is constant.” Since that is particularly true of the Net, you’d better get used it and prepare for it. Learn to be proactive when you see change coming, and failing that, be able to react in a lightening strike split second before change overwhelms you.

Here are a couple of changes I’ve seen over time:

Webhosts

When I first launched in 1995, web hosts were relatively expensive, about $200 a month

When AdvancingWomen.com finally launched, we got about a million and a half page views in a month, melting down our webhost’s server 3 times. This resulted in our web host calling me and giving me 24 hours to bring him $4,000 or have my website shut down. This was the wild and wooly frontier at the time without all the rules in place.  However,  I still considered this blackmail, which apparently it was, since I managed to switch the site to one in Colorado for about the same $200 price. (As for the sudden surge of traffic, remember, back then, the Net was relatively small with little competition.  There were no large corporations.  No Hearst, no IVillage, although I later worked with both of them.)

Web hosting prices went down to about $20.

Next, many good web hosts could be had for as little as $5 to $10. And still can be.

But that depends on the size of your website and your individual needs. Ultimately, I had a horrible experience with a web host who happened to be listed on Nasdaq.  There were sudden and frequent outages, sometimes lasting for days.  You could go for a week without getting service.  Only one person, a system administrator, seemed to know anything about what he was doing. The rest of the time their phone was answered by one of a gaggle of call center people in Manilla who barely spoke English and definitely couldn’t take a technical message.  Apparently, although the client list was long, the webhost staff was skeletal.

So the time had come for me to step up. And that’s what happens with growth.  As you grow your needs become greater and you can’t afford mistakes or downtime with other businesses and workers depending on you. It’s the wild west no longer. Now, “under the hood”, the tech underpinning of our site is maintained with 24/7 service by a dedicated team of high level techs. Our server is in Dallas; our tech admins are in Austin; our techs are in Austin, and London, to cover the evening and night time hours. Our  programming team is located in the San Antonio-Austin high tech corridor. And our job board is maintained by partner/developers in New London, Connecticut.

But you can start with a $5 to $10 a month host.  Why not?  Eventually you’ll probably outgrow your “cheap host”, but hey, you will have been pocketing some savings in the meantime.

Software

Some things have gotten simpler.  In the beginning, in order to produce web pages there was only html coding. The problem with html was that it didn’t do what you wanted it to do, it did what you told it to do and I sometimes didn’t know how to tell it to do the right thing.  Much of it was trial and error. Then Adobe, I believe, came out with the first “What you see is what you get” software to produce webpages.  It was clunky.  Then many other programming languages arrived. For me, Dreamweaver, by Macromedia, was a lifesaver, in no small part, at least in the beginning,  because I could get good techs helping me remotely from Silicon Valley.

Today there are hundreds of content management systems… here’s a list.…both free, opensource and proprietary that enable you to create just about anything you want on the web with relative ease.  I use WordPress, but occasionally go for another system if a particular task is required by an organization or association I’m working with. But you should start with a simple system. Think Joomla or WordPress as a content management system.

Techs

Suffice to say, when I started most of the techs I knew about worked for the government or huge corporations and weren’t available to help small, start up websites.  I was blessed when a Web Girl from Silicon Valley came on my site to help me with some gigantic tech problem for me…. ‘Oh, it’s nothing at all” issue for her.  She continued helping me for a long time and got other Silicon Valley tech women to help me as well.  That’s what networking was all about.

Now the software has advanced to a point that most don’t need any help with a small website or blog.  For larger sites or more expansive requirements, just Google.  There are experts for hire for any time of web work.  Or go to eLance.com and search the globe for someone who meets your requirements and fits your price range.

Revenues

Like much on the Net, revenues have been a roller coaster.  When I launched, commerce had yet to arrive to the Net.  Nor was there a way to exchange small sums on the Net.  Then the arrival of Paypal changed all that.

Ad Revenue

The first website revenue I remember came from Doubleclick, targeted ad system founded in 1996 and formerly listed as DCLK on the NASDAQ.  I was selected for the women’s demographic and went to their opening launch party in New York. It was a heady time. I learned a lot about targeting my demographics and managing my website from Doubleclick, until we went our separate ways. For one thing, I never really made  much revenue from Doubleclick so I struck out on my own. (Unlike many other dot-com companies, Doubleclick survived the bursting of the dot-com bubble. In March 2008, Google formally acquired Doubleclick.)

In the beginning, without large competitive corporate websites, I would typically make $5,000 from each large corporation which wanted to advertise site wide with AdvancingWomen.com.  That came crashing down in the dot com bust, as did the money I was making from syndicating our content when the syndication company went under.

The next big uptick came from the advent of Google Adsense.  And that was always a wild ride.  It would include what’s known as “The Google Dance”, where they change their algorithm and your revenues, which could spike to the stratosphere for a time, would plummet to earth overnight, leaving you wondering what happened to your revenue model. My advice:  Never depend on a single revenue model, particularly one which has its own best interests at  heart and they might not necessarily align perfectly with yours.

There are a lot of ad networks out there.  Try a broad range of them and see how they work for you. Keep Google in the mix as well.  If you can develop your own ad client base, so much the better. The extra 50% or more you get to keep is gravy.  Plus you can sell text links off a popular page for more than Google is likely to make for you off of dozens of pages.

Job Board Revenue ( which for your demographic might be something very different and specific to your demographic.)

In the meantime, I had always made a moderate income from a job board, and been a part of every morphing of CareerBuilder.com which changed hands or management many times.  I finally decided the real goal of job boards seeking to align themselves with your site was to keep you hidden and small so you wouldn’t grow up to compete with them.  I could be wrong about this, but I noticed when I started my own job board, our revenues increased 5 fold.  So it’s something to think about.  Whatever field you’re in, if you can avoid barnacle-ing on to the big boys forever , figure out a smaller, tighter niche and start your own, whatever it is; you’ll have more control, probably make more money and feel more fulfilled at the same time.

Products

There are many products to choose from out there, particularly  almost every product imaginable which you can sell through Amazon.com. You can also open your own storefront on Amazon.com.

I have read about a couple who made a killing selling auto rugs through eBay.  After trying to sell electronics and various products they discovered a warehouse full of auto rugs and evidently, using only a few unchanging photos and the occasional trip to the warehouse, they are able to make a killing.  But it is not something I would want to do.  But you might, and that’s ok too.

Find something you love that has synergy with your niche and sell it. If it doesn’t work….if, as they say in advertising, the dogs won’t eat the dog food, look for somthing else until you find the right thing that goes flying off the shelf with your demographic.

There’s never been a better time to start than now and it will never be sooner than today.  Good luck!

Let us hear from you what your experiences have been… what works and what doesn’t.

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