
- Image by luc legay via Flickr
That’s a tough one. Facebook and Twitter both have a lot of juice, a lot of followers and a ton of good reasons to use them. I’ve already looked at the similarities and huge difference between them: Twitter or Facebook? Why you need both for different reasons.
But guru Paul Scoble analyze’s these differences from a business point of view, and picks Facebook as a winner for forming a more intimate relationship with the Facebook user.
Why Rob Diana is right: Twitter gets the hype while Facebook will get the gold:.
“I’m going to skip right down to the meat of what Scoble’s thoughts are:
The “publicness” of Twitter makes a TON of sense for someone like Ronn Owens who wants to reach a world-wide audience with very little work. Facebook makes less sense because it’s not only more work (there’s a lot more to do on Facebook than just write simple text messages from a cell phone) but it isn’t as public so it’s harder to get new followers.
But this is exactly why people tell me they use Facebook instead of Twitter. So, Facebook has the numbers (about 180 million for Facebook vs. about 10 million for Twitter). It is also why Rob Diana is right: people will put more intimate stuff, like having a baby, into Facebook rather than Twitter.
Only weirdos like me like sharing intimate stuff in a public forum and having conversations. Hint: for every weirdo like me, there are 1000 who are like my wife and only want to discuss that stuff with their “true friends.”
Which brings me back to Rob Diana’s point. It’s those intimate details that will bring advertising opportunities. “I’m having a baby shower in San Francisco at the Hyatt” is the type of thing normal people will share in Facebook with their friends but will never think of sharing in Twitter. Yet that’s the kind of information that a brand like the Hyatt needs to engage with you.
When I went to Las Vegas recently and said I was staying in the Luxor, someone got back to me at the Luxor on Twitter and said something like “let me know if I can help you, I can get you show tickets and make reservations for you.”
This kind of customer intimacy will be far more prevalent over on Facebook because WE are far more intimate there.
Rob is right, I wonder how Twitter is going to shift to get us to be more intimate with sharing the intimate details of our lives?
Oh, and I wonder how Facebook is going to keep us sharing the intimate details of our lives as it tries to add businesses to the social graph? The first time some business answers back a Facebooker like the Luxor did to me on Twitter they might get freaked out, so Facebook has to be careful here.
So, why would Facebook get any money from the Luxor? I can see a ton of ways. Can’t you?
Think of the Yellow Pages. Simple listings are free there (or were back when I advertised in the 1980s). But bigger ads that are more impressive cost thousands per month. Use that model on Facebook. Imagine a brand, like Luxor, just wants to say hi. That’s free. But how about post a link? That’ll be $4 please. And on and on.”
Agree? Disagree? Share your thoughts! Come on….. you must all be on Facebook or Twitter or both. Let us know what you think.
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