Tag Archives: Emotional intelligence

To Entrepreneur, Consider What Processes You Are Really Good At?

Seth Godin, marketer extroidinaire  and internet guru makes the case that, when trying to figure out the direction you need to go in your work life, you need to look at two things: content/domain knowledge and process.  He explains that “process refers to the emotional intelligence skills you have about managing projects, visualizing success, persuading other people of your point of view, dealing with multiple priorities etc.”

I have to admit, when I started entrepreneuring I had neither.  My father died and I was suddenly thrust into managing ranchland, mineral rights, cattle, grazing, tough as leather cowhands, and swarms of immigrants crossing over and across our land which was like the Camino Real into the States, as old as the ancient Indian trails crisscrossing the Southwest.  It was a bit disconcerting to a young woman who had just come back from the East, from Wellesley with its crew neck sweaters and circle pins, having graduated from Columbia, that egg-head paradise, a stone’s throw from the Broadway theaters, which I frequented regularly.  Yet, here I was in the South Texas sun and red dust or mud, depending on the season, wearing boots for fear of rattlesnakes and carrying firearms for fear of all else, trying to run a busines  But what’s a gal to do?  I learned.

What I did have when I started was the fearlessness of someone trained since birth to be an entrepreneur and considering risk taking as natural as breathing.  So even though I might have been put off by rattlesnakes, I assumed I could learn a business, any business, just as well as anyone else, because my father had convinced me I could.  And I did.

But I have to agree with Seth.  Perhaps the most important things I learned were high level things that I didn’t even realize at the time involved process, perhaps because my father didn’t call it that.  What he had were certain maxims that I had to learn to decode.  Statements like ” You have to be around money to make money.”  Or, go into a lucrative market, not one that’s hanging on by its fingernails.  Or, my favorite. At the age of 5 or so, my father would point to a building and ask “What’s that building worth?” The correct answer was, “As much as you can get for it.”

Those are the kind of processes that are invaluable and here’s Seth’s take on it from Seth’s Blog: What are you good at?.

“As you consider marketing yourself for your next gig, consider the difference between process and content.

Content is domain knowledge. People you know or skills you’ve developed. Playing the piano or writing copy about furniture sales. A rolodex of movers in a given industry, or your ability to compute stress ratios in your head.

Domain knowledge is important, but it’s (often) easily learnable.

Process, on the other hand, refers to the emotional intelligence skills you have about managing projects, visualizing success, persuading other people of your point of view, dealing with multiple priorities, etc. This stuff is insanely valuable and hard to learn. Unfortunately, it’s usually overlooked by headhunters and HR folks, partly because it’s hard to accredit or check off in a database.

Venture capitalists like hiring second or third time entrepreneurs because they understand process, not because they can do a spreadsheet.

As the world changes ever faster, as industries shrink and others grow, process ability is priceless. Figure out which sort of process you’re world-class at and get even better at it. Then, learn the domain… that’s what the internet is for.

One of the reasons that super-talented people become entrepreneurs is that they can put their process expertise to work in a world that often undervalues it.

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Practice Effective Communications – Those Which Accomplish Your Goals

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One of the most basic things we need to learn to do, in our personal relationships, and at work, as well, is to communicate effectively. In fact, in fact, I might go so far as to say “To talk is to win”.  At the very least it’s to start down the path to winning.

Just what are effective communications?  They are those which accomplish our goals.

In the case of work, these are work-oriented goals, where effective communication can help us play a more productive role, get greater recognition for the tasks we accomplish, and ultimately, help those around us communicate better, leading to a more productive workplace.

Work on your own goals by learning to say no.

The first step in getting ahead is learning to work on your own goals. In order to move from manager to leader, you must shed many of your day to day tasks, so the art of saying no is a particularly valuable one to learn. All too frequently you may be asked to “help out” at work, and if you accept, even in instances where you will get no credit, you will have less time and energy to devote to your own goals. Sound like a good idea?  Of course not.

One key to avoiding this dilemma is to be very clear in recognizing which are important goals for you to accomplish and which are merely draining your energy because someone else, who actually is responsible for the task, expects your help and urges you to be a “team player” or ” a corporate nurturer”, similar to the cub scout den mother baking cookies for all the troops, except this man is not your child. In The Seven Habits of Highly Effective People“, author Steve Covey suggests a way to say no without offending. ” Of course, I’ll be happy to do anything you want me to do. Just let me share with you my situation.” Then you map out in great detail your many projects, pressures and deadlines.  Actually this technique only works with some people because any person insensitive enough not to realize you have your own work load and wants you to help with his or hers, probably doesn’t give a flip how heavy your work load is anyway.
There’s also a second or fall-back approach ( although it is always better, when possible, to avoid draining tasks which don’t support your career goals). Agree to help but negotiate for something you want in exchange. ( This will also serve to place more perceived value on your time, as it will not be free but must be paid for with something in return). You say, “I will do what you’re asking under the following conditions…”, then set them out. You may want a newer computer, more staff, a rescheduling of due dates on some of your projects…… whatever you decide would make an equitable trade. If the person has nothing to offer at the moment, if for whatever reason, you decide to acquiesce anyway, your final position is to say, ” O.k., I’ll do it this time, but you owe me one.”  This is what “the big boys do”.  It’s an accepted practice, even though it might take some getting used to by you. And for some reason, it works.  Months later you can call that person up and say “Remember you own me one,” and they actually snap to and listen for what it is you want them to do in return.

Problem Solving Requires Communication

Effective communication is also a key to solving problems. Some recruiters say companies only hire one kind of person: problem solvers. So that’s a very good skill to develop.

Every day your company or department faces some kind of problem. If you solve it, you will continue moving up the ladder. Usually it takes a lot of communication to first define what the problem really is. If a unit is not accomplishing its goals, it could be that they have a poor manager, that they are given too great a work load, that they are understaffed, working on the wrong goals, or are not clear on how they should be focusing thier energies. Usually the only way to get at a real problem is to get people to talk to you. You must not only communicate but help others communicate and share their feelings with you. As they do, the heart of the problem will become clear and perhaps the solution as well. One way to start the communication process is for you to be candid and self-disclosing. Tell others how you feel about the situation and encourage their feed back.

Team Building

According to Hendrie Weisinger, Ph.D., author of Emotional Intelligence at Work, “How successfully a team, department or group functions is directly related to how effectively the members communicate with one another in group situations.”

Non-productive meetings are marked by discussions which go in circles, outbursts of hostility, anger, frustration and not much getting accomplished. ( I don’t know about you, but I’ve been in a lot of those, unfortunately. But that’s another blog post. ) Productive meetings are those where someone, perhaps a chairman of a committee or a team leader guides the discussion, clarifies points and keeps everyone on track, dealing in issues not personalities and focusing on accomplishing a goal. This positive interaction, where issues are resolved and productive plans are made, results in people feeling good about themselves and each other and beginning to take pride in the fact that they are achieving results working as a team. This is the first step in team building which rests squarely on good communication where issues are discussed openly, people may disagree without criticizing each other personally, and everyone is encouraged to express an opinion.

Identify a team members’ strong points, then make a point of complimenting them. Once someone recognizes their own strong points, and feels valued for them, he or she will be anxious to do more. And once the right person is in a particular job that makes everyone’s job a little easier and more pleasant. As more and more people find their niche, doing what they’re best at and working as a team to support the whole, pretty soon the whole place will start humming.

Focusing on doing the right things, solving problems, resolving conflicts and building teams can all be accomplished through effective communications.

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