|
|
|
Customer Service Skills Training and ROI
Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent! At the...
Home Inspection Training
Every year thousands of students are attaining Home Inspection
training from various Home Inspection Training schools spread across the
country and are making their mark in the Home Inspection field.
The demand for qualified and trained home...
How Puppy Training Can Help Your Business
As leaders we always want to improve the performance of our organization. To improve we must release the creativity in our employees, leaders must get involved in their employees’ work. Not everyone knows how to do this, but maybe it isn’t all that...
Setting Up Online Training (part 1)
If you're a business owner looking for a way to train your
employees, online training is a convenient and affordable way to
get the job done. Training programs can be set up on your office
network or the internet and employees can access them...
Tales from the Corporate Frontline: Training is in the Eye of the Beholder
This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce. The Training competency investigates how your employees perceive the available...
|
|
| |
|
|
|
|
|
|
Lifetime Training
Lifetime Training By Arthur Cooper (c) Copyright 2005
Most companies agree on the need to keep up to date. Most companies agree on the need for an efficient workforce. Most companies agree on the need to train their staff.
So why don?t most companies do it?
All successful companies do.
Why is it that so often the first thing that gets cut back when times are hard is training?
It saves money in the short term. But it costs money in the long term. It costs money when the good guys leave. It costs money when the upturn comes and all you have left is a demoralised under trained workforce. It costs money when you have to bring them all back up to speed in a hurry.
A downturn is an ideal time to train. When there is less work to be done it is easier to spare staff to be sent for training. It is easier, too, to allow them time free from their everyday
tasks to study on their own. It is a good time to give your future leaders the basic management and leadership training needed for their coming roles and for your company?s success.
It is the time to get yourself ready to be ahead of the rest and to hit the ground running when demand starts to grow again.
And if you are an employee in a company that refuses to give you the training you need and want, then don?t just sit there complaining. Do something about it. Training should be continuous and lifelong. You cannot possibly know it all. There is always some new skill to learn. There is always some extra knowledge to acquire. But do it. Work hard at it, but make it fun and enjoy it.
About the Author
Arthur Cooper is a consultant, writer and publisher. For his mini-course ?Better Management? go to: http://www.barrel-publishing.com/better_management.shtml
|
|
|
|
|
|