|
|
|
"5 Ways to Drastically Improve Your Resume in 10 Minutes
Follow these quick and easy tips to build yourself a better resume in under 10 minutes flat. * Use strong, action oriented language that describes specific skills or accomplishments. Go through your resume from top to bottom and eliminate weak...
Leadership Coaching – “Easier Said Than Done”
Recently at a Pharmaceutical meeting in Europe, one of the presenters shared the results of a recent study that demonstrated that Managers who were trained in Eight Step Coaching Skills were out selling DM’s who were not trained in the program....
Motivate Your Team To Top Performance
For many years in the mid 20th century, it was believed that the key to improving the contributions of workers was motivation. Motivating people - what you need to do to get others to do what you want - became the holy grail of management.
The...
Picking Out The Best Nursing School
The health care profession has certainly grown throughout recent years from pharmacists to doctors and especially nurses wherein the demand in the United States has been steadily increasing. Various nursing schools, which can be found in the...
Top 5 School Fund Raiser Ideas
TOP FIVE SCHOOL FUNDRAISING IDEAS Schools often look for ways to make money. Sometimes, new playground equipment is needed, or perhaps band equipment and uniforms, it might be that the football team is in need of uniforms, or that the debate team...
|
|
| |
|
|
|
|
|
|
Call Center Jobs
Call centers being the popular centre for profession generally capture almost all of the peopleÂ’s interests and desires. Many call center jobs are offered for those who share similar interests with those in the call center industry. Some of those are into the different areas, from the entry level through the executive management.
Types of Call Center Jobs
Call center jobs for the purpose of creating a more organized and efficient work system is divided by each level of specialization with its respective titles. Such common call center jobs include customer service representatives, supervisor, training manager, training delivery, training development, workforce scheduler, quality monitoring or quality assurance team, business analyst, process specialist, hiring manager, information technology, and call center manager or director.
Each area of expertise has its own level or nature of work. Those types of call center jobs have also roles and responsibilities. The customer service representative for example is capable for direct interaction with customers either outbound or inbound calls via any medium of communication such as telephone, email, text chat, mail, fax, and also consist of transaction processing with the use of a computer. In this type of call center jobs, it is important that the customer service representative has skills or abilities like customer-service oriented, listening, communications, computer and keyboarding, writing, interpersonal, multi-tasking, conflict management and telephone etiquette, and even sales skills which are necessary for some call centers.
In the area of the supervisor, as part of call center jobs, one must know
how to support the customer service representative in groups which sometimes range from 3 to 20 employees. This second type of call center jobs is responsible for helping the agents in formulating professional improvement plans, measure employee performance, and even assists with complex contacts. The third type of call center jobs which is the training manager, certain roles are also given, such as managing the development and delivery of training for the call center which sometimes involve curricular improvement, training enhancement and training application. This area of call center jobs is generally responsible for the maintenance and improvement of the trainings. Training delivery as an area of call center jobs has somewhat similar functions with that of the training manager. A training delivery is involved in providing training classes to customer service representative to ensure better performance.
On the side of the other types of call center jobs, it is important to note that each category has its specific roles, required skills, and even experiences. It is therefore necessary to remember that each part of call center jobs perform differently but the there are also elements in those call center jobs that share a common responsibility. Those call center jobs hold the same principle of promoting the best service.
About the Author: Jean Harley, author, is a Call Center specialist who writes articles for http://www.CallCenterSearch.com
Source: www.isnare.com
|
|
|
|
|
|
