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Job Description
SUMMARY
The Data Analyst is responsible for providing analytical support for all internal and external clients based on the collection efforts made by ABC. The employee will serve as a data analyst to enable clients to assess and track their business; provide problem resolution for data issues and continually evaluate, review, and report the data. Analyst is responsible for the review of data to ensure accuracy and meeting of clients’ criteria regarding data in ABC systems with an emphasis on DB2/ISeries data.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Evaluate and offer suggestions for new reports based on client’s needs or improvement to existing reports
• Coordinate with business analysts and programmers to design and develop automated business systems
• Responsible for evaluating, analyzing, and designing reports to clients
o Gather all necessary information required from appropriate sources
o Verify all appropriate details are provided
o Verify all formatting is correct and aesthetically pleasing to the client
o Verify accuracy of data before being sent
o Ensure all data is sent in accordance with all ABC security policies.
• Conduct automated data sweeps on mass accounts to update invoices and data
o Verify accuracy of data before and after
o Verify monetary accuracy to invoices and total billing
o Gather all criteria to perform sweep
o Provide reports detailing data changes
o Audit all anomalies to data as a result to data sweep
• Develop communications with clients to assist with routine concerns and issues
• Diffuse upset clients in the event ABC and/or the Client has caused errors to accounts
• Implement training with clients on new third party reporting capabilities as needed
• Provide support to all divisions of ABC to answer client questions
• Analyze exceptions and inconsistencies in monthly billing collections for clients as requested
• Maintain structured, accurate, and up-to-date records in task management software
REQUIRED SKILLS and ABILITIES
• Working knowledge of iSeries or similar database products
• Advanced in Microsoft Office, including Excel, Word and Access
• Must be well organized and self-motivated
• Expresses a high level of energy and attention to detail and professionalism
• Ability to work independently with little or no supervision with the ability to make independent decisions and take calculated risks
• Ability to multi-task and change direction quickly with strong communication and interpersonal skills
• Ability to problem solve using deductive reason skills in a timely manner
• Excellent written and verbal communication skills including punctuation, spelling, grammar, and writing technique
• Must be extremely detail-oriented and able to make sound decisions
EDUCATION and/or EXPERIENCE
• High school diploma or equivalent
• College Degree preferred
• Minimum 2 years broad-based technical knowledge |
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