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10 Customer Service Quality Statements to Measure up Against
Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple... ...
Empower Your People - Give Them Some Control
Empowerment and control, so important in the lives of our employees; our people. For with these two a whole new flowering of capability opens up for them. Ultimately you too, for that involvement and intimacy with your business, be it small or...
Expand Your Resourcefullness!
The success and failure for the entrepreneur is largely dictated by the ability to gain access to resources, both personal as well as those of others. So the big question is then 'how does one become more resourceful?' Like many of the skills of...
Hidden Traps for Life Partners Who Work Together
You may think that it would be wonderful to be in business with your spouse, but the truth is that when life partners become business partners unspoken assumptions can cause significant problems. Neither couple I describe knows the other couple,...
On the Path: Life Coaching for Small Business Owners
O ne of the distinctions that sets coaching apart from
other types of consulting is that coaching specifically
addresses the client's sense of who they are in the world, and
helps the client make life choices that are aligned with...
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Leadership Lessons Learned The Hard Way, Part II
In "Leadership Lessons Learned the Hard Way, Part I," Marine First Sergeant Paul Berry?s after-action report on Operation Iraqi Freedom offered priceless advice for business owners and managers. In Part II, 1stSgt Berry reveals the close attention he pays to the well-being of the 200 enlisted Marines in his unit. We?ll see why looking after your people, coaching top performance, cutting through red tape, and letting savvy middle managers make the calls, are sound
business leadership practices and managerial common sense in anyone?s book.
Leadership
About the Author
Bill Willard has also been writing high-impact marketing and sales training primarily for the financial services industry for 30 years?but as Will Rogers put it: "Even if you're on the right track, you'll get run over if you just sit there.? Through interactive, Web-based "Do-While-Learning?" programs, enewsletters and straight-talking articles.
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