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Are You Hearing Everything Your Customer, Peer, Boss, Supplier Isn't Saying?
Only 7% of what we say is verbal! The other 93% is nonverbal! How do you think Dr. Phil got his start? Reading the nonverbal communication of prospective jurors as a jury consultant. And that's why he's not afraid to call someone on a lie on his...
Belief Management - The Missing Ingredient?
"Joan, I'm working so hard and I'm not getting anything done!" I have heard some version of this cry of frustration by many an entrepreneur. It's a common complaint voiced by those of use who sought the freedom to have complete authority over our...
Building Shareholder Value Through Your People
By using your best asset, your people, really well, it helps you and your shareholders benefit. Your people have wonderful skills and leveraging this is what makes good businesses truly great. Increasing shareholder value is the most important...
Making On-Job-Training Work
Many organisations rely on on-the-job training (OJT) without any effort to ensure it is effective in providing the skills and knowledge required for superior performance. This article discusses ways in which OJT can be managed to ensure employees...
The Top 10
Today’s customers are demanding, and their expectations are furiously escalating. Everyone wants value, and they want it now! They want convenience, and they want their needs and requirements met. You don’t have to look very far to hear what...
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Empower Your People - Give Them Some Control
Empowerment and control, so important in the lives of our employees; our people. For with these two a whole new flowering of capability opens up for them.
Ultimately you too, for that involvement and intimacy with your business, be it small or large, will make the difference between failure and success.
Here's why...
It's been a pretty good domestic weekend around the place - not done a lot, but I have done what I've wanted to do - and that makes the difference.
I changed my role when I first left the employed world. Having been a manager for over 25 years. I became a true employee with a manager breathing down my neck. It was the most difficult thing to accept. It wasn't because I could do it better (although, then again...!), more it was that I had just no control at all. And I realised that most people who have jobs are total employees and have little say in what they do or how they do it. They are 'done to' rather than deciding for themselves and getting creative and involved.
Sadly I didn't realise this until I was a manager no longer, but what I did realise and share with you now is that to be totally disempowered in your role is demoralising and depressing.
Whilst I realise that perhaps I am more creative and need space to think and 'invent', which some people may not feel quite so
intensely, I don't want to assume that. I recognise that everyone needs a little involvement, at least, in what they do and how they do it. Empowerment/engagement whatever you want to call it - it makes that difference.
If I can leave you with a thought to take back into your businesses and workplaces, it is this:-
"What can I do today that will empower at least one person in my team like never before - and how can I build that into our culture from now on."
A big challenge? Maybe. But what a gift you will give to your people - and ultimately yourself and your business too.
And I got loads of stuff done in the garden, that I chose to do. And gardening is not normally what I do much at all! Interesting.
If you want more on this - there is a page on the website that tells you more. Click the link below.
About the Author
© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).
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